TERMS AND CONDITIONS OF MEMBERSHIP AGREEMENT
1. First month payment is required for sign up and is NOT refundable or non-transferable. A credit/debit card must be used for the first month’s payment. All memberships paid monthly will renew automatically month to month. All memberships paid monthly are not refundable in part or full after auto-draft has gone through under any circumstances. Memberships prepaid upfront are not refundable under any circumstance.
2. Membership commences on the date of sign up and amount will be charged on that date of month each month unless otherwise noted. We are, in no way, under any circumstances, responsible or obligated to pay for member's insufficient fund penalties, returned checks, and/or over the limit fees.
3. We DO NOT offer any membership hold, freeze or pause. Monthly memberships canceled before required term will be subject to charge for entire remaining contractual agreement. Please note that all membership AUTO-PAYS require a one month (30 days) auto pay cycle written notice to discontinue. Please write to bodybysuzanna@gmail.com.
4. Once member has submitted e-mail request for any changes to membership, it is member’s responsibility to ensure that Trainer, Suzanna Frazier, has responded back on the same e-mail account to confirm processing the request. Trainer, Suzanna Frazier, is in no way, under any circumstances, responsible for member’s negligence in checking their own bank statements to ensure that membership changes, holds, or cancellations have been processed correctly. In the event of miscommunication member is responsible to produce a copy of their request and response from Trainer, Suzanna Frazier, for review. Only then, if Trainer, Suzanna Frazier, did not perform what she agreed to do, Trainer, Suzanna Frazier, will reimburse any funds rightfully owed to member. In the event that member cannot produce a copy of e-mail correspondence with Trainer, Suzanna Frazier, then Trainer, Suzanna Frazier, is not obligated to, nor will refund under any circumstances,
dues debited from member’s account.
5. All termination requests will begin 30 days from the written notice and cannot be made within the first three month of membership. Any and all scheduled charges during those 90 days will process. We reserve the right to not pro-rate membership purchases. Ex: Your contract renews on the 14th of each month. April 1st a written notice to cancel is received. April 14th charge for your membership will process. Your last day to attend is May 13th.
6. Members wishing to change their memberships (or in any other way modify their contracts) must sign a new Membership Agreement.
Membership upgrades to a higher price membership will not be subject to any fees. Membership downgrades to a lower price membership will be subject to all new expiration and cancellation dates, terms and fees applying (refer back to section 3).
7. Membership prices are subject to change anytime. In the event of a change in membership price increase. Members will be notified via email of any price increase to their memberships. They will be notified one month or more prior to the change with the opportunity to submit a 30 day written cancellation or change notice.
8. Trainer, Suzanna Frazier, reserves the right to take vacation and personal days off, upon reasonable notice to Client. In the event Trainer becomes sick or has another emergency, Trainer will notify Client as soon as possible that Trainer will be unable to provide service for the day. Class schedule is subject to change anytime without notice.
Reservation Policy: We highly recommend you to make reservation in advance for classes which can be done by going to your on-line Schedulicity account. Reservations can be made up to 30 days in advance. Members are required to reserve a class to guarantee a spot. If the class if full member may reserve a spot on wait-list and will only be allowed entrance after reserved members have been checked-in. Reserved members who do not make it to class on-time may lose their spot to wait-listed members and will be subject to our late cancel/no-show policy. Instructor reserves the right to deny access into class for those arriving later than 10 minutes after start time, so it is advised to arrive on time. Payment in full must be collected before appointments can be reserved.
Cancellation Policy: All Cancellations for reserved classes must be made 1 hour in advance to avoid a “No-Show” or loss of session. Cancellations can be made by going to your on-line account or by calling Instructor.
Wait-lists Policy: If you choose to be placed on a wait list for a full class, please pay attention to your text/email. In the event a spot in class opens, you will automatically receive a text/email in order to confirm or deny your attendance. If you do not respond, you will
automatically be placed on the active roster. Please respond as soon as possible so we can reserve your spot or offer it to someone else.